Terms and conditions
Last updated 25 October 2026
About these terms
These terms apply when you use this website or book a service with Kindred Spirits Pets. Nothing in them limits your rights under the Australian Consumer Law, set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Your consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. They must be provided with due care and skill, be fit for any purpose you have told us about, and be supplied within a reasonable time. For a major failure you can cancel and get a refund for the unused portion, or compensation for the drop in value. For other failures we will fix the problem within a reasonable time. You may also be entitled to compensation for other reasonably foreseeable loss.
Our services
- Individual cremation: your pet is cremated alone and the ashes are returned to you in an urn with a signed certificate of individual cremation.
- Communal cremation: pets are cremated together and the ashes are scattered in a garden of remembrance. Ashes are not returned.
- In-home euthanasia: a vet visits your home, subject to availability.
- Memorial keepsakes: urns, paw prints, jewellery and other items.
- Collection and delivery: collection from your home or vet, and delivery of ashes, within our service area.
Prices and payment
- Prices are in Australian dollars and include GST.
- Individual cremation prices are on our prices page. Other services are quoted before booking.
- The price that applies is the one confirmed when you book.
- Payment is due when the service is provided, unless we agree otherwise in writing. We accept credit and debit cards and bank transfer.
Bookings and cancellations
A booking is confirmed when we confirm it to you by phone, email or message.
- You can cancel at no charge before we have collected your pet.
- If we have collected your pet and you change your mind before the cremation, we will return your pet to you. A reasonable fee for the travel involved may apply.
- Once a cremation has started it cannot be reversed, so it cannot be cancelled.
Individual cremation guarantee
When you choose individual cremation we guarantee that your pet is cremated on their own, that the ashes returned to you are only your pet’s, and that you receive a signed certificate of individual cremation.
Your part
- Give us accurate information about yourself and your pet.
- Tell us about any known infectious disease.
- Make sure our team can safely reach your pet when we collect.
Liability
To the extent the law allows, our liability for any claim about a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential loss. This does not exclude, restrict or change any right or remedy, including the consumer guarantees, that cannot lawfully be excluded.
This website
The text, images and design of this website belong to Kindred Spirits Pets or its licensors. Please do not copy them without our written permission.
Complaints and disputes
Please contact us first and we will try to resolve the issue within 14 days. If we cannot, either of us may suggest independent mediation, with costs shared equally unless agreed otherwise. You can also contact NSW Fair Trading. These terms are governed by the laws of New South Wales.
Changes to these terms
We may update these terms. The version that applies to your booking is the one published on the day you book.
Contact us
Kindred Spirits Pets
Phone: (02) 9188 9346
Email: info@kindredspiritspets.com.au